Refund Policy

THANK YOU FOR SHOPPING WITH US!

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@fitnessjoints.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 
 

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds / Exceptions 
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you do need to make a return or exchange, you are welcome to do so within 14 days of receiving your product.

All returned products must be sent post-paid to our North American depot in their original packaging in unused condition to be eligible for a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

We will refund items if damaged when received. Please take a photo of the damage and contact our customer support for return instructions.

You can always contact us for any return question at support@fitnessjoints.com

FitnessJoints

Address: 286 Fulton St, New York, NY, USA
Email: support@fitnessjoints.com
Phone: +1-(518)-595-8138

 

Pre-loader